Privacy Policy: The Human Mindset

Last updated: 08/12/2025

The Human Mindset is committed to protecting your privacy and personal information.
This Privacy Policy explains how your data is collected, used, stored, and protected when you interact with this website or use my coaching services.

By accessing this website or booking a session, you agree to the practices below.

1. What Data I Collect

I only collect information necessary to provide psychology-informed coaching safely and ethically.

1.1 Information you provide directly

• Name

• Email address

• Phone number

• Booking information

• Payment information (processed securely through third-party providers)

• Any personal details you choose to share in coaching sessions

• Student/low-income status (optional, if applying for reduced rates)

1.2 Automatically collected data

When you use the website, anonymous data may be collected, including:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the website

This is standard for most websites and helps improve the service.

2. How Your Data Is Used

I use your information to:

• Provide coaching sessions

• Respond to enquiries

• Manage bookings and appointments

• Offer reduced-rate options (if requested)

• Improve the website and user experience

• Maintain safety and ethics in coaching

• Send essential service-related emails (e.g., confirmations, reminders)

Your information is never used for clinical diagnosis, treatment, or medical decisions.

3. Confidentiality in Coaching Sessions

Everything you share in coaching sessions is kept confidential unless:

• You disclose risk of harm to yourself or others

• There is concern of harm to a child or vulnerable adult

• Disclosure is required by law

• Threats, abuse, or illegal activity are revealed

In these cases, information may need to be shared to keep you or others safe.
This will always be done with care and transparency.

4. How Your Data Is Stored

Your information is stored securely using:

• Encrypted devices

• Password protection

• Secure cloud storage and booking platforms

• Limited access (only by the coach)

Notes taken are non-clinical, minimal, and for coaching use only.

5. How Long Your Data Is Kept

• General enquiries: 6 months

• Coaching notes: Up to 12 months after your last session

• Payment records: 6 years (legal requirement)

• Emails/messages: 12 months, unless needed for safeguarding

You can request deletion of your data at any time (unless legal obligations require retention).

6. Sharing Your Personal Data

Your information is never sold, traded, or shared with third parties for marketing.

Data may only be shared with:

• Payment processors

• Booking platforms 

• Safeguarding services (only if risk of harm is identified)

• Legal authorities, if required by law

All third-party providers comply with GDPR.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data held about you

• Request corrections to inaccurate information

• Request deletion of your data

• Restrict or object to certain processing

• Withdraw consent at any time

• Receive a copy of your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any rights, contact me at: thehumanmindsetuk@gmail.com

8. Cookies & Website Tracking

This website may use cookies to improve functionality and user experience.
You can disable cookies in your browser at any time.

9. Changes to This Privacy Policy

This policy may be updated occasionally to reflect changes to services or legal requirements.
The updated version will always be available on this page with a new date.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact me at: thehumanmindsetuk@gmail.com