Welcome to The Human Mindset. By booking or using any service on this website, you understand and agree to the terms and conditions below. Please read them carefully before purchasing or attending any coaching sessions.

1. About The Human Mindset

The Human Mindset provides psychology-informed coaching, focusing on self-awareness, behaviour patterns, identity, mindset growth, emotional understanding, and culturally informed personal development.

2. Eligibility

To use coaching services, you must:

• Be 18 years or older (13 to 17 years supervised with parents)

• Not be in immediate crisis or experiencing active suicidal thoughts

• Understand that coaching is not a substitute for therapy or medical treatment

• Provide accurate information when booking sessions

If at any time it becomes clear that you need clinical mental health support, you may be referred to a GP or qualified therapist.

3. Nature of Services (What Coaching Is / Is Not)

Coaching IS:

• Psychology-informed guidance

• Self-awareness development

• Behaviour pattern exploration

• Personal growth and empowerment

• Cultural identity and emotional understanding work

Coaching is NOT:

• Mental health treatment

• Diagnosis

• Crisis intervention

• A replacement for counselling, psychiatry, or medical care

4. Payments & Fees

All payment details will be clearly displayed at checkout.

• Payment must be made before each session

• Fees may be updated occasionally; updated fees will not affect sessions already booked.

5. Cancellations, Rescheduling & No-Shows

By booking a session, you agree to the cancellation policy:

5.1 Cancellation Notice

• You may cancel or reschedule a session up to 48 hours before the scheduled time with no fee.

5.2 Late Cancellation

• Cancellations made less than 24 hours before the session non refundable.

5.3 No-Show Policy

• Failure to attend a session without notice will be charged the full session fee.

6. Refunds

• No refunds are offered for completed coaching sessions.

• If the coach must cancel due to illness/emergency, the session will be rescheduled at no additional cost.

7. Confidentiality

Everything discussed in sessions remains confidential unless:

• You disclose risk of harm to yourself or others

• There is suspicion of harm toward a child or vulnerable adult

• Disclosure is required by law

In these situations, appropriate safeguarding action will be taken.

Your personal data will never be sold or shared with third parties for marketing.

8. Client Responsibilities

By using The Human Mindset services, you agree to:

• Attend sessions on time

• Be honest and respectful

• Engage actively in the coaching process

• Use coaching tools ethically and responsibly

• Seek clinical help if advised or needed

Coaching works best when you are committed to your own growth.

9. Coach Responsibilities

The Human Mindset is committed to:

• Providing a safe, respectful, non-judgmental environment

• Supporting your goals and wellbeing

• Maintaining professional boundaries

• Acting within coaching ethics and limitations

• Referring you to clinical support when necessary

10. Intellectual Property

All content on this website — including worksheets, tools, videos, and written materials — is the property of The Human Mindset and may not be copied, redistributed, or used for commercial purposes without permission.

11. Limitation of Liability

The Human Mindset is not liable for:

• Decisions you make based on coaching

• Emotional distress or issues requiring clinical intervention

• Losses or damages resulting from misuse of services

You participate voluntarily and are responsible for your own wellbeing and actions.

12. Termination of Services

The coach reserves the right to end services if:

• Boundaries are not respected

• A client requires clinical or emergency support

• A client is abusive, threatening, or inappropriate

• The coaching relationship is no longer beneficial

Any unused package sessions may be refunded or transferred depending on the circumstance.

13. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

14. Contact Information

For questions about these Terms & Conditions, please contact:

• thehumanmindset@gmail.com

• WhatsApp

• www.thehumanmindset.co.uk.com

15. Complaints Policy

At The Human Mindset, I take professionalism, ethics, and your experience seriously. If you are ever unhappy with any part of the service, you have the right to raise a concern or make a formal complaint.

• How to Raise a Concern (Informal Resolution)

If you feel comfortable, please contact me directly so I can understand and resolve the issue quickly.
You can reach me via:

• Email: thehumanmindsetuk@gmail.com

• WhatsApp: 07514610126

Most concerns can be resolved through open and respectful communication.